Overview
NeuraCue may send transactional SMS messages for account authentication (one-time passcodes) and account security alerts and related account security notifications. We do not send marketing or promotional SMS messages.
How users opt in
Users opt in within the NeuraCue Android application during account registration or sign-in:
- User enters their mobile phone number.
- User taps Request OTP to request a one-time verification code (OTP).
- At the time of opt-in, the app displays the SMS disclosure below and the user proceeds to request/receive messages.
Messages are sent only in response to a user-initiated action (for example, requesting a verification code) or for account security alerts.
SMS disclosure
Consent language (as presented to users):
By providing your phone number, you consent to receive transactional SMS messages from NeuraCue for account authentication (one-time passcodes) and account security alerts and related account security notifications.
Message frequency varies. Msg & data rates may apply.
Reply STOP to opt out or HELP for help.
Help & opt-out
- Opt-out: Reply STOP to any message to unsubscribe.
- Help: Reply HELP to receive support information.
- After opting out, you may need to re-enable SMS in the app to receive messages again.
Message frequency
Message frequency varies depending on user activity (for example, requesting a one-time passcode).
Example in-app SMS consent screen
Policies
For more information, please review our Privacy Policy and Terms of Service.
Contact
If you have questions about SMS messages from NeuraCue, contact us using the information below.
Contact
Support: support@neuracue.com
Privacy: privacy@neuracue.com